Frequently Asked Questions
Sweet answers to your most common inquiries.
How do you ship chocolate during warm weather months?
To ensure your chocolates arrive in perfect condition, we use insulated packaging and gel ice packs during warmer months. We may also expedite shipping or hold orders if extreme heat is forecasted.
Are Malley’s Chocolates gluten-free or nut-free?
While many of our ingredients are naturally gluten-free, all our chocolates are manufactured in a facility that processes wheat, peanuts, and tree nuts. We recommend checking individual product labels for specific allergen information.
Can I include a personalized gift message with my order?
Yes! You can add a custom message during the checkout process. We will print your note on a gift card and include it inside the package at no extra charge.
What is the shelf life of your chocolates?
For the best flavor and texture, we recommend enjoying our chocolates within 3-4 weeks of delivery. Store them in a cool, dry place between 65-70°F, away from direct sunlight.
Do you offer international shipping?
Currently, we only ship within the United States and to APO/FPO addresses to guarantee the freshness and quality of our confectionery products upon arrival.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order is damaged or incorrect, please contact our customer service team within 48 hours for a replacement or refund.