Returns & Exchanges

At Malley’s Chocolates, we strive for perfection in every bite; however, due to the perishable nature of our gourmet treats, we handle returns on a case-by-case basis to ensure your complete satisfaction. If your order arrives damaged or does not meet our quality standards, please contact us within 48 hours of delivery.

Return Process

• 1.
  Contact Customer Support

  Reach out to our sweet support team via email or phone with your order number and a brief explanation of the issue.

• 2.
  Provide Photo Documentation

  To help us improve our shipping and quality control, please provide clear photos of the product and packaging if any damage occurred during transit.

• 3.
  Await Evaluation

  Our team will review your request within 2 business days to determine the best resolution, which may include a replacement or a store credit.

• 4.
  Resolution Delivery

  Once approved, we will expedite a fresh shipment of your favorites or issue a credit to your account, ensuring your Malley’s experience is nothing short of delightful.